Lungo Livigno Fashion

Return policy

10 Right of withdrawal

10.1 The user, as a consumer, has the right to withdraw from the contract made with LUNGOLIVIGNO without incurring in any fees other than those predicted in this article and without having to specify the reason within fourteen (14) calendar days (Withdrawal period). The Withdrawal Period expires after 14 days:

  1. a) in the case of an order which includes just one Product, from the day the user or a third party other than the carrier and designated by the user, acquires physical possession of the Product;
  2. b) in the case of an order which includes more than one Product, from the day the user or a third party other than the carrier and designated by the user, acquires physical possession of the last Product; or
  3. c) in the case of an order which includes a Product made from multiple batches or items, from the day the user or a third party other than the carrier and designated by the user acquires physical possession of the last batch or item.

10.2 To exercise the right of withdrawal, the user must notify LUNGOLIVIGNO of his decision to withdraw before the expiration of the Withdrawal Period.

10.3 For this purpose, the user can:

(A) Use the withdrawal form (Withdrawal form) made available to him/her on the Website, through the appropriate link, before terminating the contract and, in any case, through the “Withdrawal right” link in the Website’s footer ad attached to the shipment confirmation e-mail; or

(B) Submit any other explicit declaration of his/her decision to withdraw from the contract (Declaration of withdrawal).

The model Withdrawal form or Declaration of withdrawal must be sent to the following addresses:

Lungolivigno S.p.a., via E. Besana n. 7 (20122), Milano; e-mail: recesso@lungolivigno.com.

10.4 The user exercised his right of withdrawal within the Withdrawal period if the communication stating his intention to withdraw is sent by the consumer before the expiration date of the Withdrawal period. In the event that the user makes use of the Declaration of Withdrawal, please state the order number, the Product/s for which the user intends to exercise the right of withdrawal and his/her address. Since the burden of proof pertaining to the exercise of the right of withdrawal before the expiry of the Withdrawal Period falls on the user, it is in his/her interest to make use of a durable medium when noticing LUNGOLIVIGNO of his/her withdrawal.

10.5 In case of withdrawal, for the return of the Product, the user can use a carrier of his choice: in this case, the user, after exercising the Right of Withdrawal as indicated in Articles 10.3 and 10.4 above, must return the Product to LUNGOLIVIGNO using the carrier (at his/her own expense) without undue delay and in any case within the 14-calendar-day period from the date on which you have communicated LUNGOLIVIGNO your intention to withdraw. The deadline is considered met if the user returns the Product before the expiration of the fourteen-day period. The Product must be appropriately packaged and must be shipped to the following address:

Lungolivigno S.p.a., via E. Besana n. 7 (20122), Milano.

The direct costs of returning the Product are the responsibility of the user. The return of the Product to LUNGOLIVIGNO takes place under the responsibility of the user; the Product is considered returned when it is handed over to the carrier.

10.6 If the user withdraws from the contract, LUNGOLIVIGNO will refund the Total Amount Due paid by the user for the Product, shipping costs included, if applicable, without undue delay and in any case no later than 14 calendar days from the day on which LUNGOLIVIGNO was informed of his/her decision to withdraw from the contract; return costs are not included. The refund will be made using the same means of payment used by the user for the initial transaction; in any case, the user will not bear any costs as a consequence of such reimbursement.

The refund may be suspended until receipt of the Products or until the user sends proof of having returned the Products, if previous.

In the case of goods that, due to their nature, cannot be returned by post as normal, the estimated cost of returning such Products will be indicated in the Model Instructions for Withdrawal. The Model Instructions for Withdrawal contain information on the exercise of the right of withdrawal and are made available to the user on the Website before the conclusion of the contract, through a specific link and through the link “Right of Withdrawal” that can be found in the footer of the Website and is attached to the e-mail of shipment confirmation.

10.7 In case of partial withdrawal, the amount of delivery costs to be returned to the user following the withdrawal will be calculated as indicated in art. 10.12 that follows.

10.8 The user is solely responsible for the diminished value of the goods resulting from handling of the product other than that necessary to establish nature, characteristics and functioning of the Product. The Product will have to be stored, handled and inspected with care and returned intact, complete in all its parts, fully functional, accompanied by all accessories and leaflets, with identification tags, labels and disposable seal, where present, still attached to the Product, intact and not tampered with, as well as perfectly suitable for its intended use and free of signs of wear or dirt. Furthermore, the withdrawal is applied to the Product in its entirety. It cannot, therefore, be exercised in relation to parts and/or accessories (that do not constitute stand-alone Products) of the Product.

10.9 In the event that the withdrawal has not been exercised in accordance with the provisions of applicable law, it will not result in termination of the contract and, consequently, will not give the right to any reimbursement. LUNGOLIVIGNO will notify the user within 5 working days from receipt of the Product, rejecting the withdrawal request. The Product, if already received by LUNGOLIVIGNO, will remain at LUNGOLIVIGNO until collected by the user, which must happen at his/her expense and under his/her responsibility.

10:10 In the event that the Product for which the withdrawal was exercised has undergone a decrease in value resulting from the handling of the goods other than what is necessary to establish the nature, features and functioning of the Product, the amount of the decrease in value will be deducted from the refund. LUNGOLIVIGNO will notify the user of the situation and of the deduction to the repayment amount within 5 working days after the receipt of the Product, giving him/her, in case the refund has already been made, the bank details for payment of the amount due by the user because of the Product’s decrease in value.

10:11 In the event that, according to a legal hypothesis, the right of withdrawal does not apply, this exclusion will be notified specifically and explicitly in the Product Sheet and, in any case, during the purchase process, before the user transmits the order. In any case, the user is reminded that, pursuant to art. 59 of the Italian Consumer Code, the right of withdrawal is excluded, inter alia, in the event that the sale relates to:

(i) products made to measure or obviously customized;

(ii) perishable products or products close to expiry;

(iii) sealed products, not appropriate to be returned for hygienic or health reasons, which have been opened after delivery.

10:12 In the case of partial withdrawal from Multiple Orders, the amount of the delivery costs to be reimbursed to the user will be assessed proportionally to the value of the Product subject to withdrawal. Therefore, if, for example, the user has placed a total order of €200.00, which includes two products, the first costing €50.00 and the second costing €150.00, and returns the Product valued at €150.00, he will receive a refund equal to 75% of the delivery costs paid. In any case, the amount of the delivery costs to be returned can never exceed that actually paid by the user.