Lungo Livigno Fashion

Shipping policy

8. Delivery of purchased Products

8.1 Purchased products are shipped to all countries worldwide unless otherwise stated on the website.

8.2 Delivery is subject to charges. Shipping fees are charged to the user unless otherwise stated during the purchase process and/or in other parts of the website. The amount of the delivery costs due by the user for a specific order is expressly and separately stated (in Euros and inclusive of VAT) during the purchasing procedure, in the order summary, and, in any case, before the user transmits it. The indication of such costs will also appear in the profile section (only for registered users) and in the order confirmation. For delivery to some areas or countries, additional fees might be requested. Such fees will be specifically stated during the purchase procedure and in any case before its completion, as well as in the order summary. The terms of delivery will be specifically stated during the purchase procedure and in the order summary, and, in any case, before the user submits the order. Furthermore, they will be stated in the order confirmation and under “Site Profile” (only for registered users). In the case of missing specific delivery time, it will, in any case, be made within thirty days from the date of conclusion of the contract.

8.3 The obligation to deliver is fulfilled by transferring the material availability or otherwise by checking of the products to the user.

It is up to the user to check the conditions of the product that has been delivered to him/her or that he/she has collected. Provided that the risk of loss or damage to the products, for reasons not attributable to LUNGOLIVIGNO is transferred to the user when he/she or a third party by him/her designated and different from the carrier, acquires physical possession of the product, the user is encouraged to check the number of products received and that the packaging is intact, undamaged, wet or otherwise altered, also in the closing materials and is invited, in his interest, to report on the carrier’s transport document any anomaly by accepting the package with reserve. The unreserved receipt of the products, in fact, does not allow the user to take legal action against the courier in the event of loss or damage to the products, except in the event that the loss or damage is due to willful misconduct or gross negligence of the courier itself and except for partial loss or damage not recognizable at the time of delivery, provided that in the latter case, the damage is reported as soon as it is known and no later than eight days after receipt. If the package shows evident signs of tampering or alteration, it is also recommended that the user promptly inform Customer Service. In any case, the application of the laws regarding the right of withdrawal and the legal guarantee of conformity remains valid.

8.4 Unless otherwise indicated, the delivery of the products will be made by courier, from Monday to Friday, during normal office hours, excluding national holidays. The user acknowledges that collecting the Product is his specific obligation deriving from the purchase contract. In case of non-delivery due to the absence of the recipient at the address specified in the order form, the carrier will contact the user. If the package should go in “missed delivery,” Customer Care will contact the user in order to unlock the parcel and make sure that it is delivered to you as soon as possible. If necessary, Customer Care will agree with the user a new delivery address. If the second delivery attempt following Customer Care’s contact should fail or if the user shouldn’t answer this contact, the package will be returned to LUNGOLIVIGNO, and the user will be notified of the situation by e-mail. The user acknowledges that, after thirty (30) days after the package is sent back to LUNGOLIVIGNO, the contract will be considered terminated pursuant art. 1456 of the Italian Civil Code. Terminated the contract, LUNGOLIVIGNO will refund the total amount owed if already paid by the user, minus the cost of the failed delivery of the product, as well as the return costs to LUNGOLIVIGNO and any other fee incurred by LUNGOLIVIGNO due to the failed delivery caused by the recipient’s absence. The termination of the contract and the amount of the refund will be communicated to the user by e-mail. The amount of the refund will be credited to the means of payment or payment solution used by the user for the purchase. Possible delays in crediting may depend on the bank institution, the type of credit card or the payment solution used. In any case, the value date will be the same as the debits.

In the event that, prior to the expiration of the thirty days referred to above, the user requests to receive the purchased product again, LUNGOLIVIGNO will make a new delivery after charging for delivery, return to LUNGOLIVIGNO and custody fees.

8.5 In the event that the purchased product is not delivered or is delivered late according to the delivery terms stated during the purchase process and in the order confirmation, the provisions of art. 61 of the Italian Consumer Code will apply.

8.6 In the hypothesis of termination of the purchase contract pursuant to art. 61 of the Italian Consumer Code LUNGOLIVIGNO will reimburse the user the total amount due without undue delay. In any case, LUNGOLIVIGNO agrees to inform the user, promptly and by e-mail, of the delay in delivery, indicating at the same time the new delivery limit, if available.

8.7 In the case of multiple orders for Products that need to be delivered separately, the provisions above will find independent application to each delivery and product.

8.8 Those who have not collected the package twice for two different orders will not be able to make purchases on the website. In the event that such parties place orders in violation of this provision, the purchase contract can be considered terminated by right pursuant to and for the purposes of art. 1456 c.c. The termination of the contract will be communicated to the user by e-mail, and the total amount due will be returned to the user.

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