Lungo Livigno Fashion

Conditions of sale

9.1 Payment methods

9.1 Payment for products must be made by credit card or through PayPal’s payment solution. In the event that one of these payment methods/solutions cannot be used in relation to a specific product, it will be clearly stated on the website, at the end of the purchase procedure.

9.2 Receipt/Invoice

9.2 The receipt/invoice will be issued automatically for every purchase. The information provided by the user will be used to issue the receipt/invoice; the user claims and guarantees this information to be truthful, committing to fully indemnify and hold LUNGOLIVIGNO harmless from any damage, including fines issued by the competent authorities, that may derive from their lack of truthfulness.

9.3 Payment by Credit Card

9.3.1 Payment for products must be made by credit card directly through the website. At the time of transmission of the order, no charge will be made on the credit card used by the user for the payment. Registered users will be able to save their credit card details. This way, the user authorizes the storage of his/her credit card details and their reuse for paying future purchases on the website. Registered users can, at any time, revoke the authorization to reuse their credit card details by accessing their personal profile.

9.3.2 In order to guarantee the payment security made on the website and to prevent fraud, LUNGOLIVIGNO reserves the right to ask the user via e-mail to send by the same means, a two-sided copy of his/her ID and, in the event that the name on the order is different from the one on the card, a copy of the ID of the latter. The document must be a valid ID. The e-mail request will specify the date by which the document must reach LUNGOLIVIGNO. In any case, this term will not exceed 5 working days from the receipt of the request by the user. Pending the required document, the order will be suspended. The user is required to send the documents within the indicated period.

9.3.3 In the event that LUNGOLIVIGNO does not receive these documents within the deadline specified in the request e-mail or receives expired or invalid documents, the contract will be deemed terminated by right within the meaning and for the purposes of art. 1456 c.c. and the order will consequently be canceled, without prejudice to LUNGOLIVIGNO’s right to compensation for any damage which it may incur due to the non-compliant behavior of the user. The termination of the contract, of which the user will be notified by e-mail no later than 5 working days from the expiry of the deadline for sending the required documents to LUNGOLIVIGNO will result in the cancellation of the order, with the consequent reimbursement of the total amount due, with the methods and timing stated in the above-mentioned art. 7.2.

9.3.4 In case of receipt by LUNGOLIVIGNO of the valid ID within the term indicated in the e-mail as stated in the above-mentioned art. 9.3.2, the delivery terms will start from the date of receipt of those.

9.3.5 LUNGOLIVIGNO uses Banca Sella’s secure payment service with which payments are processed through a secure server-to-server connection using the SSL (Secure Sockets Layer) protocol with 128-bit encryption. All credit card confidential details (card number, holder, expiry date and security code) are encrypted and transmitted directly to the payment manager without passing through the servers used by LUNGOLIVIGNO. Therefore, LUNGOLIVIGNO never has access and never stores, not even when the user chooses to save those data through the process described in the art. 9.3.1, details of the credit card used by the user for payment of the products, except data related to the credit card holder, in the case set out in articles 9.3.2-9.3.3.

9.4 Payment by PayPal’s payment solution

9.4.1 The payment of the products purchased on the website can be made through PayPal’s payment solution. If the user chooses PayPal as a method of payment, he/she will be redirected to the website where he/she will pay for the products according to the procedure established and regulated by PayPal and the terms and conditions agreed between the user and PayPal. Data entered on PayPal’s website will be processed directly from PayPal and will not be transmitted or shared with LUNGOLIVIGNO. LUNGOLIVIGNO is therefore not able to know and does not store in any way the credit card details connected to the user’s PayPal account or the data of any other payment tool connected with that account.

9.4.2 In the case of PayPal's payment solution, the total due amount will be charged by PayPal to the user at the same time as the conclusion of the contract through the website. In case of termination of the purchase contract and in any other case of a refund, for whatever reason, the amount of the refund due to the user will be credited to his/her PayPal account. Credit times on the payment tool linked to this account depend exclusively on PayPal and the banking system. Once the credit order has been placed in favor of this account, LUNGOLIVIGNO cannot be held responsible for any delays or omissions in the crediting of the amount of the refund, to contest which the user must directly contact PayPal.